We can review each refund request on case by case basis and then decide. Below are the general rules.

Disposable phone number

You are eligible for a refund if no SMS is received on the phone number that is provided to you. Once the SMS is received it means that the phone number has been used and in that case, a refund will not be possible.

Rent based phone number

After activation of the phone number if no SMS is received then you can get a refund but once you use the provided number and if SMS is received then you can neither cancel your subscription for the current month or week nor you can get a refund. Only if you purchase a permanent rent based number for more than a month only then we can refund you the money for unused months. The subscription cannot be cancelled for the currently active month or week.

General refund policy

You can get refund if you have not used the purchased service.
We are not responsible for any account that you create on any third party website. If your account gets banned (which doesn’t happen unless you do something wrong) then refund is not possible. Our job is to provide you phone number and SMS online along with technical support if required.
We always like to help our customers if any issue arises, we may also give free service or issue a refund in cases where see that the issue cannot be resolved.

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